Frequently Asked Questions

We have the following storage unit sizes available at all locations (measured in feet): 5×10, 10×10, 10×15, 10×20, 10×25. We also have 10×30 storage units available iat the Princeton location.

Hazardous materials and liquids

No, we do not have any climate-controlled storage units.

Indoor storage protects items from weather, temperature swings, and security risks, making it ideal for sensitive or valuable belongings. Outdoor storage is typically cheaper and works well for large, durable items that can handle exposure to the elements. The primary differences involve cost, protection level, and how the storage space can be used.

Yes, all of our leases are month-to-month.

We have gate hours of 6 am to 11 pm

Yes, all of our locations offer drive-up storage units.

1. Access to your storage unit

a. Guaranteed access during the facility’s posted access hours
b. Personal gate code for entry, ensuring a secure area.

a. You get your own indoor storage unit in the size best suited for your storage needs.
b. Roll-up doors for easy access.

a. Property fencing
b. Gate access system
c. Lighting
d. Security cameras

a. Assistance from our call center 24/7.
b. Help with payments, questions, or account changes.

Yes, if other storage unit sizes are available. Simply call our contact center, and they will be happy to help you.

Cost varies by storage unit size and storage facility location. See our available units for the exact cost.

Yes, each location will have a different storage rental rate. See our available units for the exact cost.

Yes, we do occasionally have promotions. See our website or call our contact center for details.

Yes, there is a cleanup deposit that is refundable when you are done with your storage unit rental.

We accept Credit and Debit Cards, Bank Debit/ACH payments, easy Online payments through our website, Cash, Checks, and Money orders

Yes, you can call in, and we can assist you with setting up autopay, or you can set it up on your own through your account settings

We have a Pay Bill link at the top of our website. Click that link and it will take 2-3 minutes to make a payment.

A late charge will be applied, and a letter will be sent saying that you missed a payment.

Our storage facilities are designed with multiple layers of security to help protect your belongings. Standard security features include:

Gated Property Access

• Entry is controlled through personalized access codes.
• Only active customers and authorized staff can enter the gates.

24/7 Video Surveillance

• The property is monitored with high-definition security cameras positioned throughout the facility.
• Cameras record activity around gates, storage units, and common areas.

WellLit Grounds & Buildings

• Bright lighting helps increase visibility and safety during evening or early-morning visits.

Individual Storage Unit Locks

• Every customer secures their own storage unit with a high-quality lock.
• We recommend the use of a disk-style lock

Yes, we have 24/7 Video Surveillance with high-definition security cameras positioned throughout the facility.

You provide your own storage lock, disc style locks are recommended.

1. You (the renter)

You are the sole authorized person with full access to the storage unit.
Access is controlled by your personal gate code and your storage unit lock key or combination.

You may add authorized users to your account (family, friends, movers, business partners, etc.).
Authorized users can enter the facility and open your storage unit only if you provide them with the key/code.
You can add or remove authorized users at any time.

Staff cannot access your storage unit under normal circumstances because you supply the lock and keep the only key. They may only enter a storage unit in specific situations, such as:

• TNonpayment leading to lien procedures
  
• Emergency situations (fire, flooding, safety concerns)
• Unit maintenance issues requiring immediate action

(Policies vary by facility.)

If You Lose Your Unit Key:
Considering you supply the lock and keep the only key, the facility cannot open your storage unit for you.

*Here’s what happens next:
– You’ll need a lock cut, which the storage facility can arrange by appointment.
– For safety and verification, you’ll need to show a valid photo ID before a lock cut is performed.
– A lock-cut fee may apply.
– After the cut, you’ll install a new lock, either one you bring or one purchased from the storage facility.

If You Forget Your Gate or Access Code:
Call our call center, and our staff can reset or reissue your code by sending the information to your email.

No, our storage facilities do not have on-site staff. An appointment can be made if you would like to meet staff on site.

Yes, bright lighting helps increase visibility and safety during evening or early morning visits.

1. Choose Your Unit Size:
Browse available storage unit sizes on our website or speak with our call center to determine what best fits your needs.

2. Reserve or Rent Online

• Select your preferred storage unit
• Enter your contact information
• Choose your move-in date
• Complete the rental agreement online

3. Call our Call Center:

• Our friendly staff will walk you through the details
• A valid photo ID will be required.
• Access to your email will be required.
• Complete the rental paperwork
• Receive your gate code and move-in instructions

Yes.

• Select your preferred storage unit
• Enter your contact information
• Choose your movein date
• Complete the rental agreement online

Yes, as soon as you have completed your rental agreement, your access code will be ready to use and the storage unit will be empty waiting for you. You can use the facility immediately.

1. A lock for your storage unit
2. Your gate code or access details
3. Moving Supplies
To make your move easier, bring:
– Boxes, totes, and packing materials
– Tape and markers
– Dollies or carts
4. Helpers (Optional)
If you have large or heavy items, bring extra hands, or schedule movers (if needed).

No, we do not have any equipment on site

Yes, we require a 2 month lease, after that it is month to month, allowing you flexibility in your stay with us.

1. Give move out notice at least 10 days before the end of the month.
2. Empty your storage unit completely making sure that you have removed all items from the storage unit.
3. Clean the storage unit, sweep the floor, remove any trash or packing materials. Leaving the storage unit clean helps you avoid potential fees.
4. Remove your lock
5. Call us and let us know that you’re done
6. Verify that any balances due are paid in full and turn off any auto payments.

We require a 10 Day notice prior to the end of the month.

1. You can use your own insurance
Many renters use:

• Homeowners insurance
• Renters insurance
• These policies often cover items kept in a storage unit, but coverage levels vary. It’s always a good idea to check with your insurance provider to confirm what’s included.

2. You can purchasesStorage insurance through the facility

• If you don’t have personal insurance, or you prefer separate coverage; during your online move in, you can select insurance, or you can all our call center and they will help you add insurance and help you select the best option for you.

3. Why Insurance Is Required?
Insurance helps protect your belongings from:

• Theft
• Fire or smoke
• Water damage (from leaks, not floods)
• Weatherrelated incidents
• Vandalism

Yes, if you don’t have personal insurance, or prefer separate coverage; during online move in, you can select insurance, or you can all our call center and they will help you add it and help select the best option for you.

To keep your belongings safe, organized, and easy to access, follow these packing and stacking tips:

1. Use Sturdy, Uniform Boxes:

• Choose strong, good quality boxes that won’t crush under weight.
• Uniform sizes stack more safely and efficiently.
• Avoid overpacking, boxes should close flat and be easy to lift.

2. Label Everything Clearly

• Mark all sides of each box with the contents and room category.
• Use large, bold labels or colorcoded tape to make finding items easier.

3. Protect Fragile Items

• Wrap delicate items in bubble wrap, packing paper, or foam.
• Clearly label boxes as FRAGILE.
• Place fragile boxes on top of heavier, sturdier items.

4. Place Heavy Items on the Bottom

• Start with heavier boxes and sturdy furniture at the base to create a stable foundation.
• Stack lighter items on top to prevent crushing or shifting.

5. Leave an Aisle for Access

• Create a small walkthrough aisle in the center of your unit.
• Keep frequently needed items near the front for easy retrieval.

6. Use Furniture to Your Advantage

• Store dressers, cabinets, or bookshelves upright to save space.
• Fill drawers and shelves with light, soft items like linens or clothing.

7. Disassemble Large Furniture

• Break down beds, tables, and large pieces when possible.
• Tape screws, bolts, and hardware to the furniture or place them in a clearly labeled bag.

8. Keep Items Off the Floor When Possible

• Use pallets, shelves, or plastic bins to keep boxes slightly elevated.
• This improves airflow and adds an extra layer of protection.

9. Protect Against Dust and Moisture

• Cover furniture and mattresses with protective plastic or moving blankets.
• Use sealed plastic bins for documents, electronics, or fabrics you want to keep extra safe.

10. Load the Unit Strategically

• Put seasonal or rarely used items in the back.
• Store essential or frequently accessed items at the front for quick grab-and-go convenience.